Situations arise at Concordia Lutheran High School throughout the school year, which may cause parents, teachers and students are concerned. Resolving those situations quickly is beneficial for all parties involved. The following steps are the quickest and necessary methods for reaching satisfactory solutions.
- Contact the appropriate staff member: The most direct route resolving a concern is to confer directly with the person involved, whether it is a teacher, coach, parent, or student. Over 95 percent of the concerns are resolved at this level.
- Contact the Department Leader, the Dean of Student Success, the Assistant Head of School, or the Athletic Director: The next step, if necessary, is to confer with the individual who is the immediate supervisor in the area of concern.
- Contact the Principal: The Principal is in charge of the campus and is responsible for concerns that may arise from the school's operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the Principal’s office. Should a review of the policy/procedure be further in question, the Head of School may be contacted.
- Due Process Expectation: Should those involved in the situation be unwilling to confer directly with the person involved in a timely manner, and therefore intentionally bypass the process, the situation should not be further discussed, as this is an essential portion of the process (Matthew 18:15-20).